State Farm® Insurance Agent Brian Strain

"Great customer service"

"UPDATE:
I am writing to share my recent experience with Brian Strain's State Farm agency.

Between July 19, 2026, and August 5, 2026, I sent Brian ten emails regarding various matters. Most of these communications requested his personal assistance on issues that his staff was unable to complete or failed to follow through on. Despite my explicit requests for his involvement, he did not respond or intervene.

After 41 years as a loyal customer, I am deeply disappointed by this lack of service and responsibility. Based on this experience, I strongly recommend looking at other insurance companies for your needs.

Title: Customer for 41 Years Treated with Total Disrespect – Switched to Progressive and Saved $1,700+
I have been a loyal State Farm customer since 1985—spanning 41 years. The minimal interactions I recently had with Brian and his staff were undoubtedly the worst customer service experiences of my entire history with the company.
One of our auto policies spiked by 20%. I emailed Brian regarding what I believed was a consumer report error that State Farm received. Instead of handling it, he passed my request to an employee. I provided this employee with a specific list of questions to ask the underwriter. When we spoke again, she admitted she had only asked a single question because she forgot to write the others down. She agreed to record my questions properly and contact the underwriter a second time.
Two days later, after I sent a follow-up email to Brian, he simply forwarded my request right back to the same employee. When I asked for an update, she became verbally aggressive. After a few minutes of rambling, she admitted she had lost the "sticky notes" containing my questions and was unable to follow up with th other questions. I immediately asked to speak with Brian, but as usual, he was out of the office.
I ended up speaking with the office manager to try and get my answers. I have not received a call back from her, It's been 3 days. During this ordeal, I requested twice through two different employees for Brian to call me directly. He never has. This has been 4 days with no call from him.
Consumers need to know that your local agent is the only person who can communicate with an underwriter about your polices. Corporate customer care cannot help you bypass a local agent's incompetence.
Because of this total lack of professionalism, I moved our 3 vehicles, 2 motorcycles, and home insurance over to Progressive. By switching, our annual premium dropped from $4,600 down to $2,837. After four decades of loyalty, Brian's office lost all of our business over lost sticky notes and a complete refusal to return a phone call. Avoid this agency. As a added note I had to call State Farm customer care to cancel my polices. Customer care does not make it easy to cancel without contacting your agent, hard to do when they don't return your call."

"Dale is exceptional so kind and patient with all my questions, everyone in the office is always so helpful! State Farm will always get a 10 out of 10 in my book !"

"Amazing"

"I had a great experience getting help with my State Farm insurance! Perla explained everything clearly, all of my questions were answered, and the process was smooth from start to finish. I felt like my needs were genuinely listened to, and I never felt rushed. The customer service was professional, friendly, and knowledgeable. I would definitely recommend to anyone looking for reliable insurance assistance."

"Well let me tell you ...I have never been happier with any company let alone a insurance company that I am right now for how nice and pleasant and sweet your employee was to me right out of the gate! ulyanna Chung she was perfect, she listened, she understood, she wasn't mean in any way, she wasn't rude, she heard me out, she took her time an didn't rush and talked to me and took my info and found ways to help me cuz I wasnt to happy when I first called with my quotes I been getting and I needed a break and that she gave me! I am going to let people know about state farm cuz I been calling around and I have talked to how many agents that just didnt give me a break like ulyanna did and I am very very pleased and I want to thank u and hallelujah I think I found my forever insurance company 😊"

"Dale is one of the best insurance agents I’ve had the pleasure of helping me. He was very professional and knowledgeable about the entire process if getting insured. Every time I’ve had any questions or concerns he is always quick to answer them. I highly recommend him and this branch for your car insurance needs. He even recommended some bundle deals which helped save me more money in the long run. I couldn’t be happier!"

"Came in for insurance left a changed and reformed man, my agent Dale was so kind and informative he made sure I was well taken care of every step of the way while I was insuring my cars and home. I even bundled in some medical coverage. 10/10 service and representation as to what the true company standard should be. Dale was an absolute model agent will definitely continue doing business here."

"I had an excellent experience working with Dale. He was knowledgeable, professional, and took the time to answer all of my questions thoroughly. Insurance can sometimes feel overwhelming, but Dale made the entire process easy to understand and stress-free. He was responsive, patient, and genuinely cared about helping me find the best coverage for my needs. I truly appreciate the outstanding customer service and would highly recommend both Dale and this insurance company to anyone looking for reliable and trustworthy assistance."

"I am so grateful for the assistance that Perla Ramirez provided this week! She processed my flood insurance renewal, followed up with the lender and got my used boat and trailer binder complete all in a few days time! Brian Strain runs a tight ship and I am thankful for Perla and her his team for all their hard work!"

"Brian’s office is great! Everyone is very nice and professional and Lelani is always one call away to help with all of my insurance needs!"

"We have been looking at switching insurance companies for some time but put it off expecting it to be a big hassle. We were so pleasantly surprised when Perla made the whole process so simple and saved us a great deal of money. We highly recommend Perla and she is very friendly and professional."

"Maribel is an absolute pleasure to work with. No matter how many times I call she is always courteous and pleasant. We have multiple vehicles insured and Maribel never fails to keep everything on track."

"Ridiculously impressed. Got a call from Perla letting me know my alarm certificate had lapsed. Got her a fresh copy and, she added it to my policy.

Going out of her way to save a customer money.

That’s taking care of your customers."

"Pearls was just awesome. Quick efficient, friendly and accurate. I am so glad we moved our car insurance over to our State Farm agent. Great job guys."

"Take your money elsewhere. Waste of time and energy."

"Lelani was efficient, pleasant, and quickly identified the support we needed for our autos and home. She is a valuable asset to State Farm and especially to Brian Strain."

"Very helpful and very nice everytime I talk to her."

"For 20 plus years this is where I used to get my insurance, auto and home for many years, I recently tried to get insurance on a new car that was financed, and the lady up front who was very rude and frankly a witch, did alot of complaining then finally told me I would have to come back, and when I asked her when I would have to come back she told me next year...... folks it just turned February, so I asked for Brian she said he wasn't in, I've tried calling and of course she's the one that answers and he's never in so I went to a different State Farm where I got all my problems taken care of ! I wonder how many other customers Brian has lost Because of this lady? I was with him for 20 plus years. Save yourself the trouble go to Joe sladek were the people are very sweet and will go out of their way to do whatever they can to help you sorry Brian."

"Gus Villeda and Lelani Bircher are incredible."

"Love coming to this place seeing friendly faces and friendly people"

"Very Very Helpful."

"Concerned regarding my issue"

"Very pleasant office and staff. Received a quote I was looking for and assistance transferring policies from an agent back in New York.
Only let down was the absence of the Road Atlas that the bigger offices can afford to have in stock.
Thank You For Your Service."

"Perla has been very diligent in helping me with some issues on a policy. She is knowledge and understanding about my needs and available options. She is a definite asset to Brian’s agency!"